The office staff that answers phones are rude and cut you off while you're explaining the problem. They say someone will call, but no one calls, so I have to wait until the next day and try again. At least they answer the phones better than they used to. I used to have to wait thru ten minutes of recording before anyone answered the phone. I hope that has changed since today they answered right away. But I never got the call back from them. I will go somewhere else as soon as I can find another doctor that is close by.