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Connie Sterling, MD

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Connie Sterling, MD
(50 Reviews)
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- Phoenix, AZ 85044
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Consumer Feedback

(50 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Dr Sterling and staff are very rude. I needed a refill for medication that I need to take on a daily basis or I get very ill. Not only did she refuse to refill my meds in a timely manner but would not fit me in to her schedule so that I could get a refill. Therefore I got very ill and went to urgent care where I was told never to go off my meds again because I could have suffered a stroke. When I called to schedule an appointment after my issue she refused to see me again and said I needed to find another doctor.
by Jacalyn Sponberg xxx.xxx.2.9
May 11, 2016
Dr Sterling was my PCP for many years. I finally got fed up with being told to go to urgent care every time I was ill, and being unable to schedule appointments for periodic prescription refills. Her staff turnover rate is incredibly high, and they are consistently rude and incompetent.
by tw66 xxx.xxx.0.253
February 04, 2015
I was a patient there three years ago and left due to their changes in the practice. I called to re-appoint and reestablish with them. After waiting 5 days, I called back to follow up for the appointment. I was told that they haven't made up their minds whether or not I would be allowed back. Who are these people?
by Charlie S. xxx.xxx.106.177
April 14, 2014
Dr. Sterling (or her staff) has canceled my appointments more than I can count. It seems that the only way you can get a doctors appointment is by her time only. Their staff also either doesn't call to communicate the cancellation with you until the day of or the day before.

Also Dr. Sterling will only permit discussion of one ailment or health problem per visit, so if you have more than one problem medically, you're not getting another appointment for that until she has time for you. Overall, the service and professionalism at this office is severely lacking.
by Anonymous xxx.xxx.61.69
March 19, 2014
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.110.2
November 01, 2013
Dr. Sterling will only permit a patient to discuss ONE thing per visit, and only one visit per week. So if you discuss your cancer, then get a UI infection in the same week, you have to go elsewhere. The office staff also makes that very clear.
Dr. Sterling is a good doctor, but doesn't seem to comprehend (or care) that peoples health doesn't necessarily fit this rigid format.
by Maureen xxx.xxx.196.14
October 29, 2013
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Was the waiting area spacious?
No, but I can always find a seat
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.85.68
October 01, 2013
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Were the waiting room chairs comfortable at this family doctor's office?
They were average
Would you recommend this family doctor to others?
Yes
Did this provider use excessive foul language?
No
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.233.218
July 08, 2013
I would not recommend this provider at all. Office and Dr. Sterling very unprofessional.
by dissatisifed xxx.xxx.116.199
May 22, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous xxx.xxx.38.66
May 13, 2013
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-, Phoenix, AZ 85044