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Jay Holland, MD

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Jay Holland, MD
Hillcrest Family Clinic
(12 Reviews)
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4601 Woodlawn Dr Little Rock, AR 72205
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value

Doctor and Two Former Hospital Employees Plead Guilty to HIPAA Violations
U.S. Attorney’s Office July 20, 2009

Eastern District of Arkansas (501) 340-2600

LITTLE ROCK—Jane W. Duke, United States Attorney for the Eastern District of Arkansas, along with Thomas J. Browne, Special-Agent-in-Charge of the Little Rock Division of the Federal Bureau of Investigation, announced today the guilty pleas of Dr. Jay Holland, age 56, of Little Rock, Arkansas; Sarah Elizabeth Miller, age 28, of England, Arkansas; and Candida Griffin, age 34 of Little Rock, Arkansas. Each pled to a misdemeanor violation of the health information privacy provisions of the Health Insurance Portability and Accountability Act (HIPAA) based on their accessing a patient’s record without any legitimate purpose. The pleas were accepted by United States Magistrate Judge Henry L. Jones, Jr.

Dr. Holland, Medical Director of Select Specialty Hospital, located on the 6th floor of the St. Vincent Infirmary Medical Center (SVIMC), admitted that after watching news reports on television, he logged on to the SVIMC patient records from his computer at home and accessed a patient’s files to determine if the news reports were accurate. He stated he then logged off the computer admitting that it was inappropriate for him to be looking at the file. He admitted he accessed the file because he was curious. Dr. Holland stated that he had had HIPAA training and that he understood he was violating HIPAA when he accessed the file. SVIMC suspended Dr. Holland’s privileges for two weeks and required him to complete on-line HIPAA training.

Sarah Elizabeth Miller, formerly an account representative at SVIMC, Sherwood Campus, was responsible for checking patients in and out of the clinic and for processing patient billing. In order to perform her duties, she had access to the SVIMC patient records program which includes all locations, not just that of the Sherwood clinic. Miller admitted that on October 20 and 21, 2008, she accessed a patient’s files approximately 12 times out of curiosity. She admitted that she accessed the records without any legitimate purpose. Records show that Miller was trained on HIPAA privacy laws by SVIMC. SVIMC fired Miller from her position.

Candida Griffin was the emergency room unit coordinator at SVIMC. Her responsibilities were secretarial in nature—ordering patient tests and data entry into electronic patient files for patients in the emergency room. Griffin admitted that on October 20, 2008, she was told by the charge nurse to set-up an alias for a particular patient admitted to the emergency room. On October 21, 2008, after the patient had been moved to ICU, Griffin admitted that she became curious about the patient’s status and accessed the medical chart to find out if the patient was still living. Griffin did not inform anyone about accessing the chart however, hospital records show that the patient’s records were accessed three times that day by Ms. Griffin. SVIMC records show that Griffin was trained on HIPAA privacy laws. SVIMC fired Griffin from her position.

Pursuant to plea agreements with the United States, Holland, Miller and Griffin pleaded guilty to a misdemeanor a violation of the health information privacy provisions of the Health Insurance Portability and Accountability Act (“HIPAA”) based on their accessing a patient’s record without any legitimate purpose. Each faces a maximum penalty of one year imprisonment, a fine of not more than $50,000, or both. A sentencing date has not yet been set, but it is anticipated to be within the next 45-60 days.

“The HIPAA privacy protections are real, and we hope that through vigorous enforcement of HIPAA’s right-to-privacy protections and swift prosecution of those who violate HIPAA, we can deter those in the medical industry who have access to protected health information from searching others’ medical records merely to satisfy their own curiosity,” stated Duke.

To report a HIPAA violation, follow the instructions at the US Department of Health and Human Services Office for Civil Rights website: http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html or call 214-767-4056, the regional office with oversight over violations occurring in Arkansas.

This case was investigated by the Little Rock Division of the Federal Bureau of Investigation and was prosecuted by Assistant U.S. Attorney Laura G. Hoey.
This content has been reproduced from its original source.
by Thisguysajerk xxx.xxx.2.202
July 11, 2016
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.234.181
May 14, 2013
Did you feel safe in this provider's care?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this family doctor answer all of your questions?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
Would you recommend this family doctor to others?
Yes
by Anonymous xxx.xxx.161.2
March 13, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this family doctor's staff friendly?
Yes
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider offer flexible appointment times?
Yes
by karrie xxx.xxx.151.20
March 05, 2013
Does this provider treat every client equally?
Sometimes, but not all the time
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.68.86
November 26, 2012
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.39.78
October 29, 2012
I am a little confused by all the wonderful reviews. Here is my experience with this Hillcrest FP. The "lady" at the reception area whose name begins with T is so rude. My boyfriend has cancer and he was feeling rather depleted one day so he wasnt looking his very best. She snarled her nose at him. I really wanted to come across the table to her. She also tooka payment of mine over the phone and never sent a reciept! Come to find out, that payment never posted and 5 months later, they call me for payment!

I went in with an asthma attack and waited 3 hours. Yes! 3! They let the lady in front of me go before me and she had just told me that her appt was after mine. So, I said something and they stuck me in a medical records room.

The final complaint I have is the unneccesary labs that are drawn, then Dr. Holland doesnt bother to follow thru on those labs. I had to call 3 times about abnormal labs and they told me to EAT RIGHT! , They have NEVER greeted me by my first name. EVER!

I have asked SEVERAL times to be treated according to my symptoms and Dr. Holland just gives a long spill about some research he read about. I am not a research figure, I am a person. Im also changing doctors.

Dont know how his ratings are so high. I just dont get it. His staff is rude, his office is cramped, the wait is horrible......the list goes on and on.
by Barbie xxx.xxx.144.41
June 20, 2012
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider prominently display their diplomas or business license?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
December 04, 2011
I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.
by Tony & Betty McQyat
November 29, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this family doctor use current and safe equipment?
Yes
by Anonymous
November 15, 2011
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Map and Directions
4601 Woodlawn Dr, Little Rock, AR 72205