They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. It is obvious that their office is cleaned regularly. It was fantastic. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.