The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. I've been looking for an orthopedic surgeon that put in the extra effort to make me feel valued and important and I think I found it. They are warm, friendly, and one of the most welcoming offices I've visited. Every time I'm put on hold here I have to wait quite a while for them to get back to the call. Although I have had to wait longer at other places, I was still pretty unimpressed with their phone etiquette.