Did this provider thoroughly explain the risks and benefits of your treatment?
                        
                        
                            Yes, they made sure I had all the information I needed to make a decision
                        
                        
                            Does this provider promptly return your phone calls?
                        
                        
                            Yes
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            I usually have to wait on hold for quite a while, but not as long as some other places
                        
                        
                            Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            Yes