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Dermacare of Tri-Cities

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Dermacare of Tri-Cities
Dermacare of Tri-Cities
(3 Reviews)
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1919 North Pittsburgh Street Kennewick, WA 99336
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Consumer Feedback

(3 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
2 star average for Recommended
Value
4 star average for Value
Were the waiting room chairs comfortable at this provider's office?
Yes
Would you recommend this provider to others?
No
Was this provider's staff friendly?
Friendly Enough
Did this provider use current and safe equipment?
Fairly Current
Does this provider welcome questions?
Yes
by Anonymous xxx.xxx.191.79
April 06, 2014
I purchased three fotofacials and completed all three. While the treatment itself wasn’t bad, I only see little results. My issue is with client relations at this spa. The client service is lukewarm, at that. During my consultation I felt that the woman didn’t listen to my needs or desires, simply desired another client. In retrospect, if the consultation would have been decent, clearer, and hospitable, I would have received the care and treatment I desired. The woman who gave me my second treatment was the rudest person I’ve ever met in a customer service position. However, I was trying to be as pleasant as possible because after all, she was about to induce some mild pain for me! After the treatments I was hoping for an “after the treatment” consultation like at most spas where you can discuss your results and possibly a further treatment plan, but there was nothing. I set an appointment to discuss my unhappiness with the overall experience but cancelled…what’s the point? This is such a beautiful spa and it saddens me that a place where people go to be pampered is seriously lacking a warm, welcoming and professional environment.
by Ericca xxx.xxx.3.238
February 02, 2014
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider treat every client equally?
No, they definitely favor certain clients
Does this provider have a good professional reputation within your community?
Not really, it could be better
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.1.139
August 27, 2013
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Map and Directions
1919 North Pittsburgh Street, Kennewick, WA 99336