I have visited RowanSOM Dept. of Pulmonary Medicine several times. Each time the same office person was required to take follow-up action. Each time I have had to call & check on the status if things that have not been handled. Someone else is always blamed for the delayed. Yet after I follow-up & the paperwork is finally generated the next party I deal with is prompt. I understand that I am not the only patient &, most certainly, not as ill as other, but I dislike being lied to about such things. I much rather someone apologize for the delay & handle it. It is frustrating.