They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.