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Thomas S Vates III, MD

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Pediatric Urologists

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NYU Langone Pediatric Urology Associates

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NYU Langone Pediatric Urology Associates

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Thomas S Vates III, MD
Pediatric Urology Associates
(11 Reviews)
> Get Phone Number & Directions
422 Morris Avenue, Ste#4 LONG BRANCH, NJ 07740
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Horrible experience. the receptionists are rude and lack any knowledge in you or your childs need. It took 3 weeks to get a person to answer the phone and when they finally did the receptionist proceeded to diagnosis my daughter and who she should see without ever consulting the doctor. I was told that my daughter should be seen only by the nurse practitioner and when i explained i was referred by another doctor to see Dr. Vates specifically, she hung up on me. No idea how the doctor is but his taste of office personal is horrible. Find another doctor and office that cares.
by Roni xxx.xxx.166.120
September 15, 2015
Did you leave the office feeling satisfied with your visit?
Completely!
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this doctor's staff friendly?
Yes, they went above and beyond
Was this doctor friendly?
Extremely Friendly
Does this provider listen to your concerns and respond respectfully?
Yes
by Anonymous xxx.xxx.57.21
November 18, 2014
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous xxx.xxx.8.13
August 08, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider treat every client equally?
Yes, they don't show favoritism
Was this provider friendly?
Yes
Was this provider's office easy to locate?
Fairly Easy
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous xxx.xxx.11.70
February 21, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Michele xxx.xxx.185.23
April 02, 2012
They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. Their equipment was very advanced and sophisticated. I was very impressed. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice.
by Sharon Henkel
December 12, 2011
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did this provider answer all of your questions?
Some were answered
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
November 17, 2011
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
June 12, 2011
I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I will definitely recommend them to people I know. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else.
by Stephenie
April 11, 2011
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider friendly?
Yes
Would you refer this provider to a family or friend?
Yes
by Anonymous
March 31, 2011
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Map and Directions
422 Morris Avenue, Ste#4, LONG BRANCH, NJ 07740