They are always spot-on about what is bothering me. I have never been misdiagnosed by this chiropractor; they are an expert at what they do. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have.