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Marshall D Kurtz, DMD

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Marshall D Kurtz, DMD
Danbury Oral and Maxillofacial Surgery
(7 Reviews)
> Get Phone Number & Directions
85 NORTH ST DANBURY, CT 06810
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Consumer Feedback

(7 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Disgracefully takes advantage of innocent patients by overcharging and ordering tests/scans/xrays/etc taht are not really necessary. Pure greed and arrogance run this office. Best advice is to stay away from this practice if you care about ethics and your heatlh.
by EB xxx.xxx.18.60
December 13, 2016
I am only leaving one star because I have to! Awful business. I waited TWO AND A HALF HOURS past my appointment time to see the doctor and the only reason why anyone bothered to inform me of what was going on was because I came out of the room and told them I was going to be late for my meeting. Then all of a sudden the doctor appeared and did, quite literally, a five minute check of my mouth, explained several options of procedures I could chose from, all of which seemed extreme. Then he made his assistant scan my mouth in some elaborate scanner, which my insurance company never approved and it was never explained to me that coverage might be an issue and therefore a significant out-of-pocket cost before they did it.

On my way out, I asked the ladies at the front if the person who dealt with insurance could please call my insurance company with the appropriate diagnostic codes of the procedures Dr Kurtz addressed with me and let me know how much each would run me after insurance coverage, as the cost of each procedure would determine what I could afford to do. I was told the woman who handled that wasn't in, but SHE WOULDN'T KNOW THAT SHE SHOULD GIVE ME A QUOTE UNLESS I BOOKED A SURGERY because that's how their system worked. Um, okay. First off, why can't someone offer to leave her a note telling her to do so? And secondly, what part of I need to understand how much this will cost me FIRST before I book the surgery don't you understand? This is what I was thinking but I was very outwardly patient and asked that they please leave her a note.

I called a few days later and was told she needed more time, like a couple of WEEKS. A couple of weeks for a ten minute call to an insurance company? I worked with insurance companies for years, I know how these things go. Well, okay, maybe she's really backed up or going on vacation or something. So I wrote it on my calendar and called again in two weeks. I was told then that she could only give me the amounts the procedures would cost (which I had already been given), NOT what my insurance would cover. Clearly this woman had either never been given the message to call my insurance company or she blew off the request. Both are completely unacceptable and unprofessional.

So here's how it turned out: I was thoroughly annoyed after that. I went to a different oral surgeon for a second opinion because I felt in my gut that Dr Kurtz was ripping me off (on top of how horribly unprofessional everyone at his office was), and it turns out he was. The other oral surgeon quoted me significantly less at a much more well-equipped office, in the same neighborhood as Dr Kurtz's. She said she didn't need a scan of my mouth like Dr Kurtz did, and she said she had NO idea why Dr Kurtz had required I was anesthetized for the surgery when that added over $1000 to my surgery costs and was really only necessary for patients who were petrified of the dentist (I'm not). She also said I didn't need a sinus lift (which Dr Kurtz said I needed). When I left my FIRST appointment with this new oral surgeon, the woman who handled the insurance had ALREADY called my insurance company and had all the costs ready for me before I even asked for them!

A few weeks ago I received a bill for $334 for the scan Dr Kurtz had chosen to do on my mouth without informing me of the cost or the likelihood that this wouldn't be covered by my insurance. I was really annoyed. I stopped into the office and the receptionist gave me the billing manager's number, who of course, is off site. I called and left a message. By a week later I had still received no call back. I called again and she happened to pick up the phone. I explained the situation and she said she couldn't help me because services were already rendered, and if I wanted I could "put it in writing" and send it to the office. So I hand delivered a letter to Dr Kurtz that explained basically all of this to the office and watched as it was handed to him. And he never contacted me to try to make it right. That was weeks ago, and today I received another bill.
by Lisa xxx.xxx.83.147
June 29, 2016
Put bluntly, my family had a terrible experience with Dr. Kurtz. Rarely have I come across a health care provider with his level of arrogance and poor bedside manner. I found him rude and unapologetic when questioned about his treatment of my family and the way he spoke with them. I would not recommend him under any circumstances. - D. McGuire
by D. McGuire xxx.xxx.252.140
May 02, 2014
I had to have emergency wisdom tooth surgery to remove all 4. Needless to say, I was caught off guard, and nervous after hearing a ton of horror stories. Dr. Kurtz was wonderful! I would never want to go to another surgeon to get a tooth pulled! His bedside manner made me very comfortable. He explained everything thoroughly, and answered all of my questions. The surgery itself was quick and painless. I only had to take advil (I literally had no pain!) The only thing that was uncomfortable was my jaw, but that is typical. Dr. Kurtz is the absolute best you could find!!!! A+++
by Anonymous xxx.xxx.192.115
February 09, 2012
Friendly, helpful staff, pleasant office, and a cheerful, professional, extremely skilled doctor. If you need oral surgery, look no farther.
by Cee
October 02, 2011
The staff was able to answer most of my questions. They were also friendly and efficient. I will absolutely return.Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. The office was easy enough to find. Everyone makes sure you are comfortable and at ease.
by cmeru
March 10, 2011
by DonaldC
February 18, 2011
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Map and Directions
85 NORTH ST, DANBURY, CT 06810