Did this provider seem irritated to be working with you?
                        
                        
                            Not at all, they were glad to help me with anything I needed
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            No, they are really great about answering the phone right away
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            Yes, they were sympathetic and caring
                        
                        
                            Was the waiting area spacious?
                        
                        
                            Yes
                        
                        
                            Does this provider adhere to the customer is always right policy?
                        
                        
                            Yes, they listen to all complaints and make every effort to correct the situation.