They gave about the same level of care as others I have been to for the same problem. They almost always have a promotion or special going on. Whether its a complimentary consultation for new clients or a percent-off a certain service, I always get some sort of discount. I was a little frustrated with how long they made me wait in the waiting room. I waited in there over an hour. Their staff is very friendly and professional. They were definitely one of the best urologists I've seen, and I think they are one of the best in the field.