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Neil S Hornung, DMD

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Neil S Hornung, DMD
(7 Reviews)
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33 BARTLETT ST STE 103 LOWELL, MA 01852
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
4.5 star average for Recommended
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous xxx.xxx.64.17
December 26, 2013
Are you going to visit this provider again?
Without a doubt!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Were the waiting room chairs comfortable at this provider's office?
Yes
by laura cropper xxx.xxx.91.91
March 01, 2013
I had two wisdom teeth taken out at dental dreams, no problem, was back to work the very next day. I had two wisdom teeth taken out here Wednesday and since then the pain has only gotten worse. I have hardly been able to sleep or eat since I got it done. I also have not been able to work I had to call once because they forgot to give me my doctor's note in the first place, had to wait a whole day to get a call back. Then the medicine they gave me made me very itchy. So I had to call to get that changed. The pain never got better, it has radiated into my ears and my head. My throat is also sore.I noticed my stitches had come loose and we dangling in my mouth. Yesterday I asked my husband to put a little oragel on the sores in my mouth. I can hardly open it so it took the two of us. When he looked inside he literally started to gag. I pried my mouth open and looked in it with a flashlight and saw that the stitched were indeed broken and the whole on one side was completely packed with brownish green and bloody puss as well as food despite my efforts at rinsing. I also noticed that when i pulled my cheek open the other side that is mostly closed was oozing a greenish substance that tasted horrible. When I pushed on it further puss came out. I tried to rinse and rinse and rinse but whatever was in the gaping hole would not come out. I called the dentist and told them the pain was unbearable so they set up an appointment for me to go in today. The treatment I got was completely unprofessional and rude. The doctor came in for about two minutes to take the stitches out but then left to go do something else.....!?!?! He then left the nurses to do it. So the took the one side out and when they went to do the other side said "oh this side isn't even stitched up." So stitches had broken as I suspected. Now because of this food or something had gotten lodged very deep in and I got out what i could with a q-tip but no amount of rinsing was getting it out. The nurse told me I was not rinsing my mouth very rudely. I'm sorry do you live with me????? I had been rinsing the whole time. I told her I had been rinsing but it was not getting the food out because the hole was so deep and swollen. How is this my fault because the stitches the doctor put in broke!?! Nice practice to blame your patients. She kept insisting that I had not rinsed my mouth...basically calling me a liar. She then just dropped a syringe bulb in my lap. She then told me I reeked of cigarettes.....I had one. I am aware that smoking is not good after oral surgery and my instructions recommended that I TRY not to smoke for 48 hours. I was also told that I should try not to or at least limit it for 48 hours. Nothing was said about it for 5 days later. Well if I could just quite smoking at the drop of a hat wouldn't you think I would have done so already? It's not exactly that simple. Nicotine is actually the most addictive drug on the planet, thanks. When I had my top wisdom teeth out I smoked also, I made sure to rinse and I had no pain and not a single problem.I went to work the very next day, and didn't need a single pain pill. The nurse told me this was basically a lie (they didn't even do the surgery) she then told me I must have had dentures!?! Seriously, clearly you didn't even look at my mouth or you would know there are no dentures, also why on earth would you get your wisdom teeth replaced with dentures!?! Stupid. They cleaned out the extraction site where the stitches had broke all the while blaming me for it because clearly I stitched it myself. The nurse then took the metal tool and bashed it along all my teeth before taking it out on purpose. Completely unprofessional. I was unable to talk about any of my symptoms or issues I was having and the doctor hardly examined anything. I tried to ask why puss was leaking out of one of the sides, but he gave me no answer and essentially ignored the question. The nurse continued to go on about how the pain was all my fault for not rinsing even though I had told her multiple times I was. The doctor have me new rx for pain medicine. She told me this was stronger medication than the one first prescribed. She also told me I had to eat with it and that I could not drive and should stay at home while on the medication. I asked what I should do about work. She refused to give me a doctors note. She said you only get one for seven days so you can't have one. I explained to her that the one written was good until Monday(I could go back) which was not seven days. She said yes it is you didn't just have the surgery. I told her I had the surgery wednesday afternoon (something they could have read from the chart) so the note got me out of work Thursday, Friday, Saturday, + Sunday. She told me that was 7 days. I explained that Thursday to Sunday was only 4 days off and since I am allowed 7 why then could I not have a doctor's note. She just told me I couldn't have one and that was that. I fail to see the sense in giving someone pain medicine, telling them they can't do anything while taking it, and then refuse to give a doctor's note. I then noticed that they gave me the same exact RX as before even though I had called and told them I was allergic to it just a couple days ago!!! I would have liked them to put in the medicated mesh to prevent food from getting in the gaping hole I now have and to provide some relief, but they don't want to be bothered. I had Dr. Hornung by the way, and an older nurse with short dark hair who looked like she spent a few too many hours in a tanning bed (not sure of her name though.)
by Katie xxx.xxx.146.118
December 04, 2012
Did this provider answer all of your questions?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.226.154
August 21, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.125.204
April 03, 2012
Dr. Horning had been good, but the last time I went to him with my child he was rude! Not realizing I was a reg. nurse, he said to me, "hey mom, stay off the internet!" after I had requested a medication for my chids nausea, following oral surgery. Prior to the wisdom teeth extraction, he asked his assistant for "Versaid", not "Propafol", which concerned me. Versaid is given to patients having colonoscopys to wipe out their memory, if they felt pain. I only HOPE, he did not extract wisdom teeth with only "Versaid". We will be requesting her records to check. I do NOT reccomend this oral surgeon.
by nurse
October 25, 2011
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
May 14, 2011
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Map and Directions
33 BARTLETT ST STE 103, LOWELL, MA 01852