I had to wait a few weeks to get an appointment but I eventually got in. They were very kind and professional, and never made me feel like I was a bad parent even if I disagreed with them on some parenting issues. They knew what a difficult task it was to be a parent, and made sure they encouraged me. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. This provider has helpful information available online, which is really convenient. They have a good website and online presence. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs.