Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment