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Thomas R Maselli, OD

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Thomas R Maselli, OD
(18 Reviews)
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151 ASHLAND ST NORTH ADAMS, MA 01247
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
I have been going to this practice for many years (since I was in college), and brought my family to them as well. We have always been well cared for. However, in their effort to make money, their practice has provided a new-found level of disservice to patients.

My son recently lost his glasses. He is in college out of state, so appointment scheduling can be tricky. Insurance will only pay for exams every two years. Their prescriptions, however, are only good for ONE year. While I completely understand the medical justification for this, it is clear that it is calculated to prevent patients from ordering contacts online at a more affordable cost or getting replacement glasses off-site. It is a business practice that is not affordable to many of us whose insurance will only cover exams and glasses biannually.

Yes, he is overdue for an exam. He has had NO problems with his eye glass prescription or his contacts and is a young, healthy adult with pretty stable vision. This practice will not extend his prescription so that he can get ONE replacement pair of glasses to hold him over until we can get him home over spring break for an exam. How long are we supposed to wait for an appointment for an exam to replace these glasses? Weeks? Months? Seriously?! Exactly what do they expect him to do at school in the meantime?!

You have lost a very faithful long term client and family. While medically I know you are superior, the mall apparently can better meet our needs. Your inflexibility on this is not serving your patients well, and is indicative of a systematic problem in your practice.
by Anne Meczywor xxx.xxx.48.150
January 17, 2014
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider offer flexible appointment times?
Yes
Are you going to visit this provider again?
Without a doubt!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous xxx.xxx.127.197
September 06, 2013
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider seem up-to-date with the current advancements in their field?
Yes
Are you going to visit this provider again?
Without a doubt!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.47.165
September 03, 2013
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this provider late to your appointments?
No, they were on time
Were you able to relax during your appointment?
Yes, I was completely at ease
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.185.90
July 23, 2013
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Would you refer this provider to a family or friend?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.49.254
May 17, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous xxx.xxx.35.53
April 12, 2013
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Would you recommend this optometrist to others?
I Already Have
Did your eye exam hurt at all?
Not at all, the exam was so much better than others I've had
by nl xxx.xxx.204.74
January 07, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.13.98
August 23, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is very friendly and professional. I trust in the care they provide.
.
by Ann xxx.xxx.46.45
August 03, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by MRLIMBO xxx.xxx.176.67
July 18, 2012
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Map and Directions
151 ASHLAND ST, NORTH ADAMS, MA 01247