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Katie M Field, OD

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Katie M Field, OD
(4 Reviews)
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151 ASHLAND ST NORTH ADAMS, MA 01247
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Consumer Feedback

(4 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
I have been going to this practice for many years (since I was in college), and brought my family to them as well. We have always been well cared for. However, in their effort to make money, their practice has provided a new-found level of disservice to patients.

My son recently lost his glasses. He is in college out of state, so appointment scheduling can be tricky. Insurance will only pay for exams every two years. Their prescriptions, however, are only good for ONE year. While I completely understand the medical justification for this, it is clear that it is calculated to prevent patients from ordering contacts online at a more affordable cost or getting replacement glasses off-site. It is a business practice that is not affordable to many of us whose insurance will only cover exams and glasses biannually.

Yes, he is overdue for an exam. He has had NO problems with his eye glass prescription or his contacts(which we had the foresight to stockpile and which he recently used up) and is a young, healthy adult with stable vision. This practice will not extend his prescription so that he can get ONE replacement pair of glasses to hold him over until we can get him home over spring break for an exam. I was happy to schedule an appointment immediately for March, but they still would not do anything to help replace his glasses in the meantime.

Your practice is oblivious to his need to see in order to do college classroom work, and is unsympathetic to the fact that he can not drop everything, miss classes, and travel home for an appointment. Exactly what do you expect him to do at school in the meantime?!

You have lost a very faithful long term client and four additional family members who are also patients. While medically I know you are superior, the mall apparently can better meet our needs. Your inflexibility on this is not serving your patients well, and is indicative of a systematic problem in your practice.
by Anne Meczywor xxx.xxx.48.150
January 17, 2014
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider have helpful information available online?
Yes
by Anonymous
January 17, 2012
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this optometrist seem knowledgeable about different types of contacts?
Definitely, she/he seemed very knowledgeable about all different types of contacts
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
September 08, 2011
The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance.
by Anonymous
April 23, 2011
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151 ASHLAND ST, NORTH ADAMS, MA 01247