Almost every time I visit, I have to remind them who I am, why I'm there, and what my circumstances are. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I had to wait a while after I arrived for my appointment. The staff didn't even keep me updated about how much longer it would be.