There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I felt so much more confident and informed going into surgery after they answered all of my questions thoroughly and in-detail. They made me feel much safer. They were absolutely amazing and make others in the same field look like beginners. They were always ready to help me with anything I needed, and never left me unattended. I felt very cared for.