Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this provider's staff seem to respect him/her?
No, it was obvious the staff didn't think he/she was qualified
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help