Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.