I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. The waiting room had TV's, toys and magazines. It was pretty well-stocked and my child did not get bored. They gave about the same level of care as others I have been to for the same problem. All the parents in my community respect them, and recommended that I bring my child there. They always made sure that I wasn't in any pain.