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Ayal Willner, MD

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Ayal Willner, MD
Southern California Ear, Nose, & Throat
(14 Reviews)
> Get Phone Number & Directions
433 E. Wardlow Long Beach, CA 90807
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Consumer Feedback

(14 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
It was very easy to get an appointment. Both of my children (one twice) have bean patient's as well as myself. Dr. Wilner or his physician assistant always calls back if I have any questions or concerns...no matter the time. His office staff, in particular Antoniette, is extremely helpful. They have a very flexible schedule and get me in quickly every time. I couldn't believe how promptly they contacted me with my test results. It really showed how much they care about their patients. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I love that they are always more than happy to answer my questions, and actually welcome questions. I refer patients to this office all of the time and will continue to do so. I have no idea why anyone would have a negative review of Dr. Willner...this is coming from amother of a child that is recovering right now from a successful surgery by Dr. Wilner.
by Anonymous xxx.xxx.141.71
April 08, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.174.186
April 18, 2012
They answered most of my questions but I could have used more information. Their staff is very friendly and professional. They are TERRIBLE about keeping patients WAITING FOR AT LEAST AN HOUR BEFORE YOU ARE EVEN TAKEN TO AN EXAMINING ROOM. Then the doctor bounces from examining room to room for any pauses in your examination- in order to juggle as many patients as possible! SEEMS LIKE $$$$$$ ARE MORE IMPORTANT THAN PATIENT SATISFACTION
by ST xxx.xxx.28.96
April 17, 2012
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider always put the customer first?
Yes, they always put customers first
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
by Anonymous
November 29, 2011
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
by Anonymous
November 14, 2011
Was this ENT Otolaryngologist able to diagnose your condition quickly?
Yes
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
They were average
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
October 24, 2011
Was this provider's office too cold?
Yes, I was freezing
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Was this ENT otolaryngologist's staff friendly?
Yes
by Anonymous
August 25, 2011
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was the waiting area spacious?
Yes
by Anonymous
July 25, 2011
They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question.
by Carmela Ryan
June 23, 2011
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
June 16, 2011
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Map and Directions
433 E. Wardlow, Long Beach, CA 90807