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Mark A Hoeplinger, MD

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ENT

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West Seneca, NY

Iris R Danziger, MD

WEST SENECA, NY

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Western NY Ear Nose & Throat

Buffalo, NY
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Mark A Hoeplinger, MD
(31 Reviews)
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3626 SENECA ST WEST SENECA, NY 14224
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Consumer Feedback

(31 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider promptly return your phone calls?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
February 15, 2012
Are you going to visit this provider again?
Without a doubt!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous
January 17, 2012
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
January 05, 2012
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Anonymous
December 18, 2011
The staff here is somewhat friendly. They aren't rude but don't do much more than the bare minimum. They answered most of my questions but I could have used more information. I felt like my needs were mostly met, but they didn't make any extra effort. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded.
by My Alias
November 11, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this ENT Otolaryngologist promptly contact you with any test results?
Yes, they were very promt
Was this provider's office too cold?
No, it was fine
Was this ENT otolaryngologist's staff friendly?
Yes, they went above and beyond
by Anonymous
November 09, 2011
When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more.
by Don Milo
October 02, 2011
Did this ENT Otolaryngologist promptly contact you with any test results?
Yes, they were very promt
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous
August 15, 2011
I am not going to refer my family and friends here. I just wasn't that impressed. When I signed in someone had an appointment for the same time I did, which is probably why I did not get to see the doctor and had to wait 15 minutes for my appointment. I asked the doctor's assistant (not sure who I saw) if she recommeneded to have my daughter's tonsils out and I never got a yes or no, just a lot of talk. Came out of the office more unsure than I went in!
by Crystal
July 20, 2011
The assistant was fantastic with my two young girls ... Dr. Hoeplinger did not seem to have great "kid" skills. Had to wait a long time to schedule surgery. All in all satisfactory.
by momof2
July 11, 2011
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Map and Directions
3626 SENECA ST, WEST SENECA, NY 14224