The waiting area is rather small, but there is always a seat available. They made the extra effort to make sure every question and concern I had was addressed. One of my pet peeves is bad breath, and one thing that I have always noticed about this provider is that they never have bad breath. I've never even noticed a smell at all. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. I am going to refer everyone I know here. I absolutely love this place.