Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did this provider's staff seem to respect him/her?
No, it was obvious the staff didn't think he/she was qualified
Does this provider use current and safe equipment?
Fairly current
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back