Thomas A Smith, MD

Thomas A Smith, MD
Neurological Associates, Inc. 7493 Right Flank Road Suite 420 Mechanicsville, VA 23116
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
January 27, 2012
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Would you refer this provider to a family or friend?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
December 28, 2011
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. When comparing them to others I have visited for the same condition, they are among the best I have seen. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question.
by Pamela Atkins
August 07, 2011
Would you recommend this provider to others?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this neurologist friendly?
Polite Enough
by Anonymous
June 07, 2011
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