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Lily L Lee, MD

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Lily L Lee, MD
(9 Reviews)
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8641 WILSHIRE BLVD STE 102 BEVERLY HILLS, CA 90211
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I like Dr. Lily Lee. She is very nice, easy to work with and informative. She's great and she deserves a 5 star.

However her staff are not very professional, the way they handle calls by placing you on hold for long period of time without getting back to you or even offer a call back if they are very busy. Angelina from Manhattan Beach office she puts me on hold few times and never heard back from her. I had to hang up and call back. It is so lame and unprofessional.

I've been waiting for my MRI approval for almost 2 weeks now, I have to call them to follow up, and I've been told few times now that Susan (the nurse) is working on it and up to now I haven't got a call from her. I was told that they are short staff and she has nobody to help her, blah....blah...blah... So that's the reason why she's falling behind.
I was with Dr. Lily Lee on Aug 25 and she told me that it only takes a couple days for my MRI approval. I assume that by Monday or Tuesday last week I would have the answer from them.

Will see how this roller coaster goes, otherwise they will lose one patient because of this hassle.
by anonymous xxx.xxx.131.189
September 06, 2016
Did this OBGYN thoroughly review your medical history before examining you?
Yes, they were extremely thorough
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.213.213
March 21, 2013
Was the waiting area spacious?
No, but I can always find a seat
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.203.179
January 27, 2013
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous xxx.xxx.14.38
January 08, 2013
Did this OBGYN treat you with respect?
Yes
by Anonymous
December 02, 2011
They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They always take that extra step to make me feel special. I always enjoy my appointments here. They are always polite and never use foul language, which I really appreciate.
by lmp
May 23, 2011
Does this provider promptly return your phone calls?
Yes
by Anonymous
April 20, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Did this provider have bad breath?
Not at all, I didn't notice a smell.
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
March 24, 2011
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider have bad breath?
Not at all, I didn't notice a smell.
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
March 15, 2011
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Map and Directions
8641 WILSHIRE BLVD STE 102, BEVERLY HILLS, CA 90211