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Alecsandra O Roberts, MD

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Alecsandra O Roberts, MD
(8 Reviews)
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400 S SEPULVEDA BLVD #260 MANHATTAN BEACH, CA 90266
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Very caring and compassionate. Professional demeanor and always listens to everything I have to say. Great sense of humor and makes me feel comfortable in her office.
by T.L.D. xxx.xxx.18.99
April 07, 2015
My physician, Dr. Gene Hawkins, used to practice at Dr. Roberts' office and had recently moved somewhere else in MB. I politely asked the person behind the counter (Maria) where his new office was, and she said very stiffly, "I don't know."
"You don't know?" I questioned.
“No.”
It was clear by Maria's abrupt demeanor that there was some sort of falling out with Dr. Hawkins', fine, but I am a patient who is not involved.
"He's been here for years," I tried, "and had hundreds of patients. Surely it would be easier on you to know that information so that when they call---"
"We don't know where he went to. We have no information. We don't know."
"I find it very curious that you don't know. Maybe you aren't authorized to give me that info? Maybe you were told not to by your superior? That would be fine, but I highly doubt that you don't know."
"Nope," she said shortly. "I don't know."
"Okay," I conceded. "Then what do I need to fill out to get my medical records released to him when I do find him?"
She pulled out a form. "Well, we have this form, but they also have a form that they fax to us."
"Who is 'they'?" I tried again.
"Wherever he went," she said.
"But you don't know?... even though they've faxed you...."
"No."
"How would you suggest I find him, considering he's my HMO?"
She scribbled a number on a post-it, and handed it to me. Frustrated, I filled out the form, asked her to fax it to 'them', and left.
Two steps out of the office, I called the #. It was a recording of some health network. Dr. Hawkins wasn't listed. So I pulled out my phone, did a quick google search, and found him at Torrance Memorial in about 2.5 seconds.
I drove there, set an appt. with the extremely friendly staff, filled out their form, and they informed me that admitted it’s been a struggle with getting info from Dr. Roberts.
I looked down on my release form.
"Wait... This is what you fax to them?"
"Yes," the lady said. "That's our request for release of medical records. Why?"
Infuriated, I said a polite goodbye and drove back to Dr. Roberts' office to speak with Maria.
"Maria," I said. "I've come back because I'd like to know why you lied to me."
"I didn't lie to you.”
"Maria, it took me two seconds outside of your office to do a google search and find Dr. Hawkins."
"Well, I don't google him," she said rudely.
"That's fine. But I also find it curious that on the top of their fax forms is Torrance Memorial. Surely after seeing that dozens of times, you would have remembered it?"
"No," she said. "We knew he was with them. But we didn't know which office."
"So you could have told me that maybe?"
"No," she said. "I didn't know anything."
"Even though the address is also on the fax form?"
"Is there anything else you need?"
"Yes. I'd like to know why you lied. You knew. And you adamantly said you didn't know."
At this point, Dr. Alecsandra O. Roberts came out. "Can I help you?”
"Yes," I said. "I would like to know why your office blatantly lied to me. You knew where Dr. Hawkins was.”
"Look, we don't want any trouble, so you may have a nice day. I need Maria to get back to work. You're wasting her time."
"Great. You've wasted mine as well this morning. Is there a reason that you're lying about his whereabouts? Is there a reason you're making it difficult on people not involved?"
"I need to get back to my patients," she said, and exited.
"Maria, I am emailing the Medical Board of California."
"Go ahead.”
"According to my patient rights, I have 5 business days for you to release that information. I have an appointment with them later today at 2. I'd appreciate it sent by then."
"Well, that's not going to happen," she said, smiling wide as if she was enjoying it. "There's hundreds of faxes ahead of yours."
"Hundreds of faxes with Torrance Memorial written on top? Hundreds of faxes because you've failed to release their information in a timely matter?"
"And we don't have five days," she added. "We have 7-10 days."
"Look, it does not require a lot for you to be decent and professional. It does not require a lot to release medical information. You are working very hard to make it difficult for a lot of people because you want it to be difficult for Dr. Hawkins. But your failure to comply when it comes to my medical records takes it one step further and it becomes a matter of law."
"We don't care."
At this point, I pulled out Gene Hawkins' business card for Torrance Memorial.
"Oh, no," she said. "We don't want his card."
I slid it onto the desk under the bell. "Really, I don't mind. It might help for future patients."
At this point, she pulled the wastebasket up and dropped the business card into it right in front of my face.
"Thank you," she said, smiling with dripping satisfaction. "You have a good day now."
Is this okay practice at a medical facility? I am appalled by this behavior. I would highly suggest finding a doctor elsewhere, if she is willing to hire such unprofessional staff, and to harbor bitterness that affects those uninvolved.
by HB xxx.xxx.61.62
July 16, 2014
Are you going to visit this provider again?
Without a doubt!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Prittylady1 xxx.xxx.213.112
March 06, 2013
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider rush your appointment?
No
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by RBchGirl xxx.xxx.197.188
January 28, 2013
Was this provider late to your appointments?
No, they were on time
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Does this provider have helpful information available online?
Yes, but very little
by Anonymous xxx.xxx.84.222
December 30, 2012
Did this provider use excessive foul language?
No
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
October 18, 2011
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Does this provider remember you by name?
Sometimes, but not always
Were the restrooms well-stocked at this provider's office?
Sometimes, but most of the time they aren't
by Anonymous
March 22, 2011
pretty good office. looks like a county office though. cold waiting room, rude staff. cant get much better right? not to mention the wait time is riiiiidiculous.

Dr.Roberts is great though. She told me i possibly had cancer when my periods stopped, which was such a good thing to hear considering my family background. Come to find out its PCOS. Thanks Doc.
by Nicolette Johnson
March 07, 2011
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Map and Directions
400 S SEPULVEDA BLVD #260, MANHATTAN BEACH, CA 90266