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Heidi L Banister, MD

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Glendale, AZ

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Heidi L Banister, MD
(24 Reviews)
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18555 N 79TH AVE STE B108 GLENDALE, AZ 85308
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Consumer Feedback

(24 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider promptly return your phone calls?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.249.224
August 20, 2013
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
by Anonymous xxx.xxx.162.76
August 19, 2013
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this provider's staff friendly?
Yes
Does this provider promptly return your phone calls?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Michelle Knupp xxx.xxx.120.183
August 16, 2013
They always take that extra step to make me feel special. I always enjoy my appointments here. I was very satisfied with my visit. They were helpful and I left feeling encouraged. They make sure to treat all their clients equally and without favoritism.One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.
by C. Sheldon xxx.xxx.64.154
August 13, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider offer flexible appointment times?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.189.77
April 25, 2013
Would you recommend this family doctor to others?
Yes
by Anonymous xxx.xxx.18.149
January 28, 2013
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider prominently display their diplomas or business license?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
by Cindy xxx.xxx.120.84
December 07, 2012
Did this provider prominently display their diplomas or business license?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.165.62
November 30, 2012
Did they follow up with you after your appointment?
Yes.
Does this provider promptly return your phone calls?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Patty xxx.xxx.144.197
November 01, 2012
Did this provider answer all of your questions?
Yes
Were you able to relax during your appointment?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.143.119
October 08, 2012
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Map and Directions
18555 N 79TH AVE STE B108, GLENDALE, AZ 85308