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Robert G Durrans, MD

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Robert G Durrans, MD
(9 Reviews)
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501 E 770 N OREM, UT 84097
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Leaving this review for the simple and quick initiatory call to get seen by this doctor's office. The new patient coordinator lacks tact and sincerity/empathy in their voice and the way they choose to speak to potential clients. A question was met with disregard and what almost felt like being pushed away. If that's the way the new patient coordinator sounds, this place must be awful. I've never been treated in such a way before.
by Christina Beebe xxx.xxx.221.226
April 12, 2024
Excellent doctor!
by blarney xxx.xxx.174.178
March 05, 2024
Did you leave the office feeling satisfied with your visit?
Yes
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Would you refer this provider to a family or friend?
Yes
Was this provider's staff friendly?
Yes
Does this family doctor use current and safe equipment?
Yes
by Anonymous xxx.xxx.89.93
May 20, 2013
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.164.224
May 01, 2013
Dr. Durran's PA's are awesome! I rarely even seen Dr. Durran's but he really is a nice doctor. This really is a great doctor, but the reason I only give them 2 1/2 stars is because of their HORRIBLE billing department. We were constantly harassed on paying our bill which was even that late. They would call after a day late, literally. So, when I got sick a couple months ago I called in to schedule an appt... they can't find information on me in their system. So, I talked to the billing lady and she said they dropped our family because I didn't pay them a bill and it was sent to collections. I would not ignore a bill for so little, it was 100 bucks! This happened over a couple years ago...Ok....where is the collection bill? I HAVE NEVER SEEN IT! She gave me a number that they sent it to. NO CONNECTION! This really ticks me off. If you don't want to deal with that crap, I would go to a different dr. It is literally horrible. Other people I've talked to that see's them too, have the same problem with them!
by Me xxx.xxx.182.20
March 21, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Amy xxx.xxx.24.49
September 04, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Does this provider treat their staff well?
No, the staff was very mistreated
by Anonymous
January 22, 2012
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider's staff friendly?
Friendly Enough
Was this family doctor friendly?
Friendly Enough
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
August 25, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did they follow up with you after your appointment?
Yes.
Does this provider offer flexible appointment times?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
April 18, 2011
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Map and Directions
501 E 770 N, OREM, UT 84097