Reviews for Amy M Latta, MD in FRISCO, TX

by Anonymous xxx.xxx.115.40

November 13, 2012

I love Dr. Amy Latta. She is so attentive and listens to you. She sits down to chat with you before getting down to business. She takes time to listen to your needs. I enjoy seeing her, and miss her when it has been too long. Great office. Friendly staff and nurses.

by Amanda xxx.xxx.28.154

October 18, 2012

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Did this provider answer all of your questions?

Yes

Was this provider's staff friendly?

Friendly Enough

Did you leave the office feeling satisfied with your visit?

Yes

by Anonymous xxx.xxx.74.203

March 23, 2012

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Did this provider have reasonable prices?

No, it was expensive.

Was this provider's office clean?

Yes everything was neat and sterile

Was it clear that this provider takes pride in the appearance of his/her office?

Yes, the office was well organized and taken care of

Did they follow up with you after your appointment?

Yes.

by Anonymous

February 28, 2012

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Did this provider pressure you to purchase any unnecessary products during your visit?

No, my decisions were always respected

Was this provider late to your appointments?

No, they were on time

Is this business handicap-accessible?

Yes, it was handicap-accessible

by Anonymous

November 01, 2011

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They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. They never left me for an extended period of time and I never felt ignored. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They gave me sufficient information to make a decision about my treatment plan.

by chicago

September 26, 2011

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Did this provider promise services he/she couldn't provide?

A few, but not too many

Would you recommend this family doctor to others?

Yes

by Anonymous

September 06, 2011

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Summary: Do your family a favor and don't settle for Bent Tree Family Physicians or Dr. Amy Latta, where you are not a patient...you're a customer. From outrageous fees to discouraging patient questions, this practice is not the place for caring parents with young children. I recommend you find a doctor that will take after-hours calls for sick children, will encourage parents to participate in the health decisions of their children, and that will provide your medical records when requested.

Everything you are about to read is true. I confirmed the fee schedule with a Bent Tree employee to make sure I would be quoting facts.

Last year, my family moved from Austin to Plano. When my wife found Bent Tree Family Physicians, we went ahead and had our Austin doctor transfer our medical records. Of course, this record transfer was freeâ¦as this is part of our Austin doctor taking care of her patients. Our 2 year old son tends to get sick during the winterâ¦and that is when reality set in.

Let's talk about unreasonable fees. They charge a $25.00 fee for any after hours call. What that what? I have never heard of a family practice charging for after hours emergencies. I called my insurance provider; she had never heard of charging for calls eitherâ¦and thought I had to be mistaken. With a 2 year old, I don't want to be debating on whether to call our family physician for help. (Note: I confirmed this fee is for any call, no exceptions.) Patients deserve better.

Let's talk about quality of care. Sure, you get what you pay for. Sure, I will stomach these fees to get the best care in the area. Wellâ¦here the rules of the free economy do not apply. Every time I have been to see a Bent Tree doctor, the doctor had a quick conversation about why we were there, took a few readings (blood pressure, looked in an ear or two) and then made the diagnosis. Nothing too shocking here, as doctor offices are volume driven. What was shocking was the fact that we were passed to the RN for any questions. After the diagnosis, the RN comes in with scripts and recommendations. I guess the thought is that customers don't have questions. Patients deserve better.

Let's talk about respect for the patient. If the office is running an hour behindâ¦and they know itâ¦they should at least respect the patient enough to inform them they are behind at check in. After waiting an hour after our scheduled appointment time with a sick 2 year old, I was equally unimpressed with the lack of apology or explanation. Patients deserve better.

And, finally, back to fees. Even more egregious is the fee they charge to leave. Being good parents, we realized that we could not continue taking our child (or the one on the way) to this practice. They deserve better. My wife found a better run practice, where you are a patient and a person, and called Bent Tree to have them transfer our son's medical records to the new doctor. My mouth hit the floor when I was told it was a base fee of $25.00 with $0.50 for each page after the first 20. No other doctor has ever imposed this fee. Certainly under HIPPA, this is illegal, right? Nope. Under Texas Administrative Code Title 22, Part 9, Chapter 165, Rule 165.2 they are charging the maximum they legally can. It would be illegal for them to charge $25.01. Well played Bent Tree, just 1 penny shy of legally being criminals. The icing on the cake was when Dr. Amy Latta told us she couldn't waive the fee because we were switching doctors. She didn't even make an effort to hide the fact that they wanted one last dip into my bank account. I would have respected her more if she hit me in the back of the head and just took my wallet.

Patients deserve better.

If you are looking for a Family Physician...Keep Looking!

by Honest_Reviewer

April 27, 2010

Amy M Latta, MD

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