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Terrell J Mulford, DO

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Hazelwood, MO

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Mercy Clinic Primary Care - North County

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Mercy Clinic Primary Care - North County

Hazelwood, MO
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Terrell J Mulford, DO
(9 Reviews)
> Get Phone Number & Directions
801 HAZELWEST DR HAZELWOOD, MO 63042
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended




I'm new in Missouri and visited Mulford because I need a primary to address my very serious chronic pain issues. Mulford became immediatly suspicious when I explained what medicine I am taking. He even made the very unscientific statment that someone who is thirty-seven years old should not need to take pain medicine. Ridiculous! Not only is a person's age not relative to pain relief needs, but pain itself is subjective. These things are not so easily quantifiable, that's why there are pain medicine contracts between patient and provider that assure a paitient is not misusing the medicine. He began cutting me off and not allowing me fair time to explain myself in full, his tone became overly authoritarian. He never even got to know me or all my issues. He told me he would need to call my previous doctor to confirm that I was a legitimate patient. I understaningly agreed to this although I had brought with me plenty of information to show cause for trust. He had lied to me. It was not merely a phone call on his part, he wanted to wait until my complete records arrived by mail before prescribing the medicine I need. I called my old doctor and had my record faxed to Mulford. I felt Mulford was blowing me off, and meanwhile I was agonizing in pain that transforms every aspect of life. Mulford himself finally called over a week later and left me a message. I returned his call and left him a message that I would not be able to get to the phone because I must work and asked him to return my call and leave me a detailed message. He never returned my call. I became fed up and asked my wife to call during office hours and request that my records be prepared so I can collect them in person. My wife was so insulted by Mulford, his tone was arrogant and condesending as usual, and he attempted to bait her into saying that I didn't even want to hear what he had to say. She didn't know Mulford hadn't returned my call. My wife and I are both decent people of integrity and dignity, and we were nothing short of polite and respectful toward Mulford and his friendly staff. We are both mortified by Mulford's debasing and condesending tone of language. I would highly suggest that anyone that is concerned that they may be in pain at sometime in their life, or are now having pain issues that require medical attention to stay away from this person. I was treated like a criminal, which is pretty dishonoring for a U.S. Infantry veteran that is not yet recieving medical attention from the VA. There is a point when a physicians lack of action becomes tantamount to a lack of compassion, and a point when failure to listen and act becomes a neglect that is actually harmful to a patient. There is a oath doctors take, I'm not sure what all it entails as medicine is something I only have military life saving practice and my own personal experience with, but I believe there is something in the oath about causing no harm.
by Matthew C. xxx.xxx.175.48
May 20, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Italy xxx.xxx.102.189
May 03, 2012
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
December 02, 2011
My husband and I both saw Dr. Mulford for several years before moving out of the area. We were always pleased with the time he took to listen to our symptoms and he genuinely cares.

Getting through to a nurse on the phone could be frustrating, but overall the staff is very nice.
by Mom'n'Chief
October 03, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
August 28, 2011
The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. I was given a polite greeting when I walked in. It was nice to be acknowledged. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
by JP
August 22, 2011
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous
June 30, 2011
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous
June 28, 2011
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Were you able to relax during your appointment?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Were the waiting room chairs comfortable at this provider's office?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
March 07, 2011
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Map and Directions
801 HAZELWEST DR, HAZELWOOD, MO 63042