They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice.