They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I got an appointment quickly. I've never had to wait too long. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.