Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified