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Nicholas R Spagnola, MD

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Nicholas R Spagnola, MD
(8 Reviews)
> Get Phone Number & Directions
998 S DORSET RD STE 207 TROY, OH 45373
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
The doctor always gives me his full attention. He is a great doctor. Unfortunately, you have to get past the woman answering the phones to see him. She is shockingly rude. After eight years of putting up with her complete lack of compassion I am changing doctors. I just refuse to deal with her.

I saw the doctor on my lunch break and got in and out of his office very quickly. Then I sat and watched his receptionist order chinese for ten minutes and she didn't even acknowledge there was a person at her desk. I called once and asked what date my last appointment had been and she literally refused to look it up. This past experience I needed to get in quickly and she informed me there were no appointments that day- then she HUNG UP on me. My husband called and asked why she had hung up on me and she lied and said I had hung up on her. I called and asked why she had lied and why was she being so rude. She said she wasn't going to argue and hung up on me again. I have been a patient for eight years. I have always paid my bills on time. I refuse to deal with this any longer.
by Patient xxx.xxx.28.114
March 19, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by DM xxx.xxx.226.196
August 06, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.98.97
May 21, 2012
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Does this family doctor use current and safe equipment?
Fairly current
by Anonymous
March 02, 2012
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider have reasonable prices?
No, it was expensive.
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
November 17, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
October 03, 2011
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back.

Dr. is willing to discuss treatment options and is open to exploring other ideas regarding this.
by ari
August 24, 2011
Does this provider promptly return your phone calls?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
August 11, 2011
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Map and Directions
998 S DORSET RD STE 207, TROY, OH 45373