They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. The office was very easy to locate. I didn't have any trouble finding it at all. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded.