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Samuel E Palmer, MD

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Samuel E Palmer, MD
Houston Family Medicine
(133 Reviews)
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106 Moran Drive Bonaire, GA 31005
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Consumer Feedback

(133 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value
They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.
by Annoymous
January 11, 2012
Is this provider's business conveniently located?
No, its really far from the freeway and other shops
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Was it easy to make an appointment with this provider?
No, it took a while
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was this provider's staff friendly?
Yes
by Anonymous
January 11, 2012
I am retired Civil Service, retired on disability. They have no problem having me come in every three months to refill my medications, and they have no problem accepting a
payment from my BC/BS of upward of$175 for this 15 minutes with the doctor, but each time I have had an emergency I have had to deal with rude employees. I made an appointment with the DOCTOR because I have injured my knee, which has a chronic problem, but was willing to wait three weeks to see him, rather than go to ER, Medstop or see a nurse practitioner. When asked if they could accept a check postdated from Dec. 29th until Jan. 1st when my automatic deposit would be in, just for the $20 copay, I was treated like a third class citizen not a patient whose medical doctor should be concerned with their health. My veterinarian has more compassion for my sick or injured animals. They will hold a check for two weeks! After the staff hung up on me twice, I demanded to talk to the office manager who agreed to let me postdate THIS TIME! I intend to tell the doctor that if $20 is more important than my health, I will definitely find another doctor.
by Lucy
December 28, 2011
Would you refer this provider to a family or friend?
Yes
by Anonymous
December 26, 2011
Did this provider have reasonable prices?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you feel safe in this provider's care?
Yes
by Anonymous
December 23, 2011
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
by Anonymous
December 21, 2011
They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I am going to refer everyone I know here. I absolutely love this place. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. The staff was extremely warm and welcoming, and made every effort to make me feel right at home. They are so friendly and inviting.
by K. Smith
December 19, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you experience unnecessary pain during your visit?
No
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
December 10, 2011
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous
December 08, 2011
The chairs in the waiting room were of the highest quality. I was so comfortable while waiting for the appointment. I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. The staff was friendly enough, but I expected more of a warm welcome from a family practice. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by Burnette A.Lawson
December 01, 2011
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Map and Directions
106 Moran Drive, Bonaire, GA 31005