Directory > Providers > Doctor > Family Doctor > NY > Williamsville > Darla M Lane, DO > Reviews

Darla M Lane, DO

Nearby

Family Doctors

General Physician, PC Primary Care

Williamsville, NY

General Physician, PC Primary Care

Williamsville, NY

General Physician, PC Primary Care

North Tonawanda, NY

Indra Tambar, MD - General Physician, PC Primary Care

North Tonawanda, NY
Get Featured on Wellness.com > Learn More
Darla M Lane, DO
(13 Reviews)
> Get Phone Number & Directions
30 N UNION RD WILLIAMSVILLE, NY 14221
Add a Review

Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
I was dismayed to find that they weren't willing or able to answer any of the questions I had. I didn't get any information and left feeling at a loss. I wish they gave me good advice, but most of the time they only give me advice that would benefit them. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. I was completely distressed during my appointment. I was unable to relax and ended up having to leave. Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all. I called as a new patient to schedule an appointment and the initial impression of the staff was very rude! I tried not to let that deter me from making my appointment and did my best not to judge. Although it started off bad the call ended okay and I set an appointment. My original appointment was for a few months from now because she was booking so far out. The staff called me to reschedule for an earlier appointment due to openings now available (I wonder why?). So I switched around my entire schedule for the day they had available and rescheduled for an appointment within same week of that phone call. Staff said "you can print and fill out the new patient forms off the website at home and we will see you at your scheduled time or you can come in a half an hour early to fill them out here." I filled them out at home and showed up for my appointment on time (2 mins late; well within the 10 min grace period) and I was turned away; marked as "no show" (which I had better not be receiving a fee for). I was told I was 32 mins late because I was expected a half an hour earlier for paperwork (even though I had it all filled out in full that I handed to her upon arrival) and the doctor refused to see me. She was already in with another patient! I was sick with the cold/flu, I had received a call of concern for blood work that was done...all of which needed to be spoken about with the doctor that day but I was told "sorry, we will have to reschedule you". I was right there, in the office, coughing and sick, and I was sent away. They could have had some sympathy and simply said "it may be a little but if you are willing to wait we will squeeze you in"....but NO! The staff was once again beyond rude and had no compassion! I will NOT be rescheduling and I have taken 3 other potential new patients with me who had scheduled appointments but had not been in the office yet and refuse to see such an uncaring doctor and deal with such awful staff so they will be canceling! Seemed to me like it was all just about the money and not taking care of patients; which might I remind you is your JOB!
by Annonymous xxx.xxx.255.88
January 10, 2014
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.154.198
January 02, 2013
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was this provider's office easy to locate?
Fairly Easy
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider listen to your input and concerns?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous xxx.xxx.225.242
November 26, 2012
They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. Everyone should be aware of the fact that this business is not in a very safe neighborhood. It was not what I was expecting and I was pretty scared to get out of my car. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. They weren't horribly inexperienced, but I was hoping for someone with more experience. I wasn't sure they'd be able to help me. Their staff was not that friendly, and didn't go out of their way to make me feel welcome.
by Anonymous
December 27, 2011
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did you leave the office feeling satisfied with your visit?
Yes
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
October 17, 2011
Were the waiting room chairs comfortable at this family doctor's office?
Extremely comfortable; I could have fallen asleep
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
August 22, 2011
Was the waiting area spacious?
Yes
Was it easy to make an appointment with this provider?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous
July 25, 2011
Would you refer this provider to a family or friend?
Yes
Did this family doctor answer all of your questions?
Yes
Was this provider late to your appointments?
No, they were on time
Was the waiting area spacious?
Yes
by Anonymous
July 19, 2011
Did this provider rush your appointment?
No
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
July 12, 2011
Did you experience unnecessary pain during your visit?
No
Did you feel safe in this provider's care?
Yes
Are you going to visit this provider again?
Sure
by Anonymous
June 20, 2011
Add a Review
Map and Directions
30 N UNION RD, WILLIAMSVILLE, NY 14221