Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. The office was very easy to locate. I didn't have any trouble finding it at all. I am going to refer everyone I know here. I absolutely love this place.