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Jay M Chapman, OD

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Jay M Chapman, OD
(16 Reviews)
> Get Phone Number & Directions
234 S LOCUST AVE LAWRENCEBURG, TN 38464
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
The office manager treated me like a second class citizen. She was disrespectful and accused me of lying. They fixed me the wrong pair of frames when I told her she said they didn't have the ones I picked out. Suggested I was trying to get a more expensive pair from another rack that I did not look at. Said out loud that I didn't want the less expensive ones that the Lions club paid for. She was hateful and very rude. The other staff members were polite and the dr was very nice.
by Sherry xxx.xxx.116.92
April 05, 2018
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.43.99
July 01, 2014
Did they follow up with you after your appointment?
No, but they said they were going to!
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Anonymous xxx.xxx.156.1
January 31, 2013
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous xxx.xxx.245.214
January 10, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.195.138
October 08, 2012
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider treat their staff well?
Yes, they treat their staff with respect
Could you buy glasses at your optometrist's practice?
Yes, I bought a beautiful new pair.
Did this provider seem up-to-date with the current advancements in their field?
Yes
by dmw xxx.xxx.80.38
October 03, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.177.172
July 26, 2012
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was it easy to make an appointment with this provider?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
February 02, 2012
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous
January 26, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
January 18, 2012
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Map and Directions
234 S LOCUST AVE, LAWRENCEBURG, TN 38464