Craig G Hoover, OD

Craig G Hoover, OD
Craig G. Hoover OD & Assoc. 691 Laurel St Suite 100 Culpeper, VA 22701
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Consumer Feedback

(44 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
September 06, 2011
They had quite a few interesting magazines, which made my time in the waiting room go by much faster. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have.
by Anonymous
August 04, 2011
Were the waiting room chairs comfortable at this provider's office?
They were average
Was this provider late to your appointments?
No, they were on time
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider use current and safe equipment?
Yes
by Anonymous
July 28, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this optometrist provide you with an accurate prescription?
Not at all, it was completely inaccurate and my vision was screwed up for weeks
by Anonymous
July 12, 2011
I felt very safe in their care. I definitely trust them. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. When comparing them to others I have visited for the same condition, they are among the best I have seen. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them.
by Anonymous
June 30, 2011
Did this provider use excessive foul language?
No
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this optometrist seem knowledgeable about different types of contacts?
Yes, I was impressed
Did you experience unnecessary pain during your visit?
No
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
June 28, 2011
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
June 08, 2011
Does this provider treat their staff well?
Yes, they treat their staff with respect
Is this business handicap-accessible?
Yes, it was handicap-accessible
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
May 12, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
May 06, 2011
I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
by Anonymous
May 05, 2011
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