I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They always made sure that I wasn't in any pain. They are so courteous when it comes to offering glasses repairs or adjustments. They'll fix them right in front of you, no waiting necessary. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed.
Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. They were very polite and helpful and made sure that I had everything I needed. It was easy to get the appointment time that worked for my schedule. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.