Is this business handicap-accessible?
                        
                        
                            Yes, it was handicap-accessible
                        
                        
                            Does this provider always take that extra step to make you feel special?
                        
                        
                            No, I don't think they appreciate my loyalty
                        
                        
                            Did this provider thoroughly explain the risks and benefits of your treatment?
                        
                        
                            Yes, I felt informed when I left
                        
                        
                            Did this provider ever dismiss your concerns as unimportant?
                        
                        
                            Sometimes, I usually have to convince them to look into the situation
                        
                        
                            Was the waiting area spacious?
                        
                        
                            Yes