They always take that extra step to make me feel special. I always enjoy my appointments here. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. Their office was nice and quiet. I was worried it would be overly loud but it was fine. I was amazed at how much better I felt after my adjustments. I was worried that my adjustments were going to be painful but they were extremely careful.