I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. They've answered a couple of my questions over the phone, but most of the time I have to schedule an appointment.