All of my questions were thoroughly answered, and I was reassured that if I had any others I was welcome to call them. I thought it was nice that they supplied a good quality chair for me to sit in during our session. I was comfortable the entire time.The chairs in their waiting room were average. They were pretty comfortable. I felt 'heard' by this provider. They listened to me and I am really impressed with their apparent concern for my daughters well being. Extremely sociable and an enjoyable experience.